Archives: Reviews

Evaporative Cooler Installation in Albuquerque, 87104

“We've used Williams Mechanical for years to summarize our cooler and winterize the furnace. We won't trust anyone else to do it. This year we needed a new swamp cooler. Gabe and Matt showed up on time and got it done quickly. They never leave a mess left for us to clean up. Technology has improved since we bought our last cooler and this new they recommended works like a champ – the best cooling we've ever had! It's great knowing Williams Mechanical is only a phonecall away for all our HVAC and plumbing needs!”

– Jeanne M.

Zone Control System Installation in Santa Fe, 87507

“Alex and Gabe were professional we had a great install they explained the system to us you have great men working for your company thank you Paul Herrera”

– Paul H.

Zone Control System Installation in Santa Fe, 87507

“Alex and Gabe were very professional and efficient. Helpful answering questions. Overall Good Guys. Thank You.”

– Paul H.

Water Heater Repair in Albuquerque, 87105

“My complaint is regarding overcharge for service to replace the expansion tank on my water heater. A $95 diagnostic fee was charged which I had agreed to. But then the bill came for replacement of the tank in the amount of $384. After paying the full bill ($479 + tax) I checked the market value of the identical expansion tank that was replaced. The tank retail price is around $65. When I asked the Williams rep over the phone for a breakdown of the cost of the repair in terms of parts and labor, he refused to give me a price breakdown and said just that it was one price for the repair. Needless to say I will never call on Williams Mechanical for repair service again.”

– Anthony M.

Ductless Mini-Split Installation in Santa Fe, 87507

“Alex and Gabriel installed three mini-splits in my house yesterday and today. They were polite, efficient, cheerful, explained what they were doing, and cleaned up after their work. Additionally, they suggested an excellent alternative to one of the drainage arrangements. I definitely will recommend Williams Mechanical to others.”

– Nancy M.

Ductless Mini-Split Installation in Santa Fe, NM 87507

“My installation was well planned and well executed. The team communicated well, was always on time, maintained a clean work site and left me with a perfectly running system. They stayed late into the second evening, leaving well after dark, demonstrating a commitment to finishing on schedule. I feel lucky to have my mini splits and a company I can rely on for future needs.”

– rachel b.

Heat Pump Installation in Albuquerque, 87106

“We had previously chosen Williams for our HVAC needs so, when we recently moved, we called on them again to replace an old gas furnace with a modern heat pump system. Annette provided a few options and helped us think through our needs, current available technology, and the incentives offered as part of the IRA effort to move away from fossil fuels. We had a Trane system in our previous house and liked the equipment so wanted to stay with that brand. It was a two-day installation carried out by Alex and Alex (aka Alex 1 and Alex 2 :)). Alex 1 recently came on board and brought years of experience and knowledge; Alex 2 was a veteran who had worked on our previous system. Both of them were highly knowledgeable, hard-working, efficient, and tidy. I especially liked that they explained the system clearly and completely. Their patience and good humor made the installation process go smoothly. We feel that the professionalism, reliability, and value of Williams made us confident in our decision.”

– Walter P.

Air Conditioner Installation in Albuquerque, 87109

“If I’m going to leave a review, I feel as though I need to be honest and upfront for the next customers of Williams mechanical. With that being said, Jeremy and Eric did a great job with the installation of my home, and explaining exactly what they did and how it works and what I needed to do and all the good stuff. Annette initially came to my house and gave me an estimate the following morning and they were a couple hiccups with the unit not being available but she came through as promised and got me everything I needed and wanted. She was great about communicating and was easily and readily accessible via phone. At my home I had a 16 seer ac unit installed. The woman I spoke to at the office name. Stephanie also answered all my questions and was easy going, and had no problem with me calling her or questioning about anything as of course, installing AC is a very large project and costly. I would definitely recommend.”

– Don H.

Zone Control System Installation in Albuquerque, 87106

“Williams mechanical has been our go to company for about 5 years. They do our twice yearly inspections as well as repairs to our existing units. They recently replaced one of our units on the roof of our building. Their work has always been stellar.”

– Debra G.

Ductless Mini-Split Installation in Albuquerque, 87107

“Jeremy & Eric did a great job installing our mini-split, which required some extra effort to run all the tubing in the attic/garage. Thanks guys!”

– Karen P.

Ductless Mini-Split Installation in Albuquerque, 87108

“What should have been a straight-forward installation was complicated by our extremely well-constructed house. Steel I-beams were unexpectedly encountered over every window, substantially slowing installation. But Jeremy and Alex powered through, and the job was completed. Annette worked with us on specifics, getting the system to a price we could afford.”

– Jim B.

Evaporative Cooler Replacement in Albuquerque, 87102

“Elijah and Jeremy were outstanding in their efforts to quickly and efficiently remove and replace an aged swamp cooler at my mother’s home which decided to fail when the temperature was 102 degrees. They were very professional, informative and a pleasure to work with… and they did it all while the heat was creeping back up to 100. The Williams office staff– Mat in particular–were also very helpful and responsive to our urgent needs. Thanks to everyone!”

– Dana S.

Ductless Mini-Split Installation in Albuquerque, 87108

“What should have been a straight-forward installation was complicated by our extremely well-constructed house. Steel I-beams were unexpectedly encountered over every window, substantially slowing installation. But Jeremy and Alex powered through, and the job was completed. Annette worked with us on specifics, getting the system to a price we could afford.”

– Jim B.

Evaporative Cooler Installation in Albuquerque, 87108

“Williams Mechanical provided very prompt and professional service. I called on a Monday, and they were able to schedule the installation for that Friday, mid-June 2023. Jeremy and Eriq arrived promptly as scheduled and finished the job as they predicted in under 4 hrs. The cooler was installed well and the job site was cleaned up nicely. Both Jeremy and Eriq were polite and professional. I would highly recommend using Williams Mechanical for any HVAC needs you may have.”

– Jill C.

Air Conditioner Installation in Los Lunas, 87031

“I wanted to commend Jeremy and Alex for their work yesterday install our new air conditioner. They were pleasant and professional, and they kept me updated on their status. It was a very hot AND windy day, but they managed to get the new unit installed sooner than I hoped. Kudos to both of them.”

– Donna P.

Evaporative Cooler Installation in Belen, NM 87002

“Williams Mechanical technicians arrived on time and were very courteous. They completed the instillation quickly and efficiently. They explained to us the operation and maintance. Williams Mechanical’s staff were very helpful selecting the right EVAP unit for our home. We are very happy with our overall experience and recomend Williams Mechanical.”

– William C.

Water Heater Replacement in Albuquerque, 87105

“I called for a repair on my tankless water heater system; they were there the next day. The problem was diagnosed immediately and quotes were provided with an invitation to schedule the work for the next day. This was a problem two other plumbing services had missed and I had been having issues for over a month. They solved it immediately, professionally, and for a reasonable fee. Their service was outstanding.”

– JY A.

Furnace Repair in Rio Rancho, 87144

“I called Williams Mechanical Heating & Air Conditioning on 2/28/2023 to come and look at my furnace stack due to high wind. They schedule a visit on 3/02/2023 but they reschedule a day earlier 3/01/2023. The technician, Alex Wallace was on time and immediately went on the roof and determine what was needed. I was very pleased with the service. I scheduled them to do the fix!”

– Deborah M.

Ductless Mini-Split Installation in Albuquerque, 87102

“Nick and Jeremy installed a Fujitsu mini split system into our older house. They were clean, quick and courteous – pay these guys more! Electrian was really good, too. Office staff have been pleasant to deal with as well. System seems to be working alright, extended warranty was affordable. Thanks Williams!”

– Ian C.

Zone Control System Replacement in Los Lunas, 87031

“Refrigerated air went out during the hottest week of the year (of course). Our system was old and needed to be replaced. Williams Mechanical was able to get to us quickly and in the meantime was able to assist us with a portable cooler to provide some comfort. Very happy with our new system. Good quality at a good price. The young men who replaced our old HVAC with the new one were very knowledgeable and polite. Customer Service was excellent. We would definitely recommend to our friends and family.”

– Stephen D.

Air Conditioner Repair in Albuquerque, 87114

“The condensation from my coil was overflowing in the catch pan and caused a massive amount of water to leak all over the floor and bedroom of our new house we just bought. The problem turned out to be a plugged drain line, thankfully an easy and cheap fix. The HVAC system in the house we just bought is nearly 20yrs old. It would have been very easy for the tech to tell us we needed a whole new system and that the issue was unfixable – and I would have had to believe them. This is unfortunately what I’ve come to expect these days, BUT the Williams Mechanical tech was *honest.* They fixed the issue and never once tried to up-sell us on anything. We also had Williams Mechanical replace the ancient water heater in our house as well. They did an amazing job and it was 100% up to code – a lot of plumbers will leave out a lot of code features like catch pans, seismic straps, gas line sediment drop, etc. My daughter and son-in-law have had wonderful experiences with Williams Mechanical on both of their houses as well. We will never use anyone but Williams Mechanical. Thank you, Williams Mechanical! You are the best!”

– Sandy W.

Evaporative Cooler Installation in Albuquerque, 87111

“Jeremy, Victor and Nick did a fine job.”

– ROBERT R.

Heat Pump Installation in Albuquerque, NM 87107

“I finally made the big conversion from evaporative/conventional heating to a Heat Pump/Dual Fuel system. When I started this project over a year ago, I solicited a number of bids/estimates from different contractors; 5 to be exact. I chose Williams. Annette, (the owner) personally came to the location to inspect the property. She was not only, the only owner/contractor that did that, she was also the only one who always responded to my questions and inquires. After careful consideration on a number of potential options and based on her analysis, I chose the system we put in. Annette also worked diligently under significant supply chain constraints to ensure I received the system I wanted. This was not easy. Supply chain impacts have hit every major consumer sector in our economy over the course of the last couple of years.

During installation, the crew (Nick & Jeremy) were very professional, courteous and cleanly finished on schedule. When a slight technical issue presented itself after initial operation, Annette quickly dispatched her top trouble-shooter technician (Bret) and he very quickly remedied the problem. Thanks Bret! The system has been operating to spec ever since. We love it.

I highly recommend Williams Mechanical for the primary following reason; service. A complete HVAC replacement project is not only a significant undertaking but it is a considerable investment in your property as well. I wanted it done right and I wanted to have confidence that I can count on the contractor to be there if something should go wrong. Great Job Annette and to the whole Williams Mechanical Team. Thank you.”

– Robert E.

Gas Furnace Replacement in Albuquerque, 87123

“Very professional and courteous. On time. Answered all questions. Highly Recommend!!!”

– Felipa H.

Air Conditioner Installation in Albuquerque, NM 87105

“The service was thoroughly done and carefully and patiently explained, very kind workers even after a long day of hard work ! Thank you”

Joyce R

Air Duct Installation in Albuquerque, NM 87112

“Williams was great, right from the start. We had an unusual problem with a duct placed in a difficult location. They patiently worked with us to find the right solution and also the least expensive. Jason, the job analyst, was easy to work with and Annette, who owns the store, gave us kind and timely personal attention. The installers were skilled, careful, and even adjusted the location of the new vent to a better position when they saw that was possible. And when done, they did a thorough job of cleaning up.They will definitely be our first stop for any further maintenance issues we run into.”

– Chris E

Electric Air Handler Installation in Albuquerque, NM 87120

“Anthony and Alex were professional, courteous, friendly and very knowledgeable. They kept at it the whole time they were here and I felt I could have total confidence in them. When our heater broke down, we initially were going to call Albuq Heating and Cooling and Wagner for bids. But looking on Yelp, they both had a lot of negative comments about their service. So they were out. We had used TLC before for plumbing issues and they say they do heating and cooling so we called them. They insisted on doing a diagnostic appointment first and charging $110 which they would take off if they replaced the unit. I told them it was not necessary to do a diagnostic as I knew the unit was the original one installed when the house was build and 30+ years old. It just needed to be replaced. They initially wanted to switch us to a gas furnace. Unfortunately I had to explain to them that this house does not even have a gas meter. We are all electrical. Then they changed to a heat pump that would also give us air conditioning. I explained that we had a Master Cool swamp cooler and are satisfied with the cooling it provides and our electric bill is high enough without having to switch to air conditioning. They said they would do some checking and let us know when they could do the work required. They called and said that the electric heat furnaces were not available locally and they couldn’t get one until about mid January but could do the work then. That was not acceptable considering the temperatures we are enduring at night and only relying on a fireplace in the den to heat the house. We starting looking again and I think my husband found your listing in the Yellow Pages (probably showing our age that we would even look in the YP). We called and made an appointment. Mike Mollica came out to look at it. He reassured us that he would be able to get an electric furnace to replace ours and would send the quote in about an hour which he did. There was a slight delay in whatever local distributor you work with didn’t have the unit but they ordered one and said it would be here by the following Monday and would be installed on Tuesday. I was worried and called your office on the Thursday before work scheduled to begin to make sure that it was en route and we were still scheduled for Tuesday which they said we were. Tuesday came, people showed up and installed the new heater. Everyone did a great job and we were very satisfied. Thank you!”

– Sue G

Gas Furnace Installation in Albuquerque, NM 87109

“Mike and Alex and others did a fantastic installation job for us! They were so helpful in answering all of our questions before and during install. In addition to the install itself, they devised a modification to the duct work to help deliver more heat to our downstairs areas. The mod has been an improvement to our old system….Thank you, so very much. We really appreciate Mike and Alex – really nice people, not to mention all of their expertise with heating and AC. Thanks, Tim and Molly Mooney”

– Tim and Molluy M.

Whole House Humidifier Repair in Los Lunas, NM 87031

“Jason was friendly, courteous and very knowledgeable. I would certainly be happy to have him do any future service.”

– Eberhardt P.

HVAC System Replacement in Albuquerque, NM 87110

“Called on a Friday that my heater was not working technician came out and said I could repair or replace my HVAC.
I decided to go with new HVAC and it was installed on Monday.
Company was very professional from my initial phone call, financing and replacement.
The technicians Anthony and Alex were very professional and answered all my questions and concerns.
I have already recommended them to coworkers.
Thank you for your great and professional service”

– Beatrice C

Gas Furnace Replacement in Albuquerque, NM 87107

“Thank you Anthony and Alex! They came out to install a new furnace and an Aerocool. They were very professional, kind and answered all my questions.”

– Diana G

Air Conditioner Installation in Albuquerque, NM 87114

“The guys were great, professional, helpful, they even fixed a damaged piece of my attic cover that Daniel's Plumbing destroyed. They installed my system in just one day. Great guys. Polite. Definitely would recommend Anthony and Alex for a raise. 🙂 Much appreciated!”

– Reyes S

Gas Furnace Installation in Albuquerque, NM 87123

“I had my new Rheem gas furnace installed today by Anthony and Alex. They were very knowlegable,
efficient, helpful and friendly. They were very clean and did a great job on the installation. They even went a picked up new filters for me came back and went over the operation with me. I was very impressed and pleased with them and this company. I highly recommend them. Thank you Anthony, Alex and Williams Mechanical!!!”

– Jaclynn M

Air Conditioner Installation in Belen/Rio Communities, NM 87002

“We had a new furnace & refrigerated air installed. Anthony & Alex did an amazing job. Our ducting system was a total mess & they corrected all of it in our extremely hot attic. They did not leave even 1 single mess, not even a piece of paper. They explained everything they were doing & why. Williams Mechanical arrived at our home when they said they would & did exactly what they said they would do. Anthony & Alex were true professionals & I would recommend this company to everyone. Thank you Williams Mechanical for the awesome job you did for us.”

– Bill G

Ductless Mini-Split Installation in Albuquerque, NM 87108

“The installation team was courteous and conscientious. Alex, Anthony, and Ray worked well together getting in and out of my house in a timely manner with as little disruption as possible.
I'm still evaluating the system and except for the odd looking apparati sticking out of my home to drain the condensed moisture, it's attractive. I appreciate being able to cool only the rooms I'm occupying instead of the entire house.”

– E C.

Rheem Split System and Navien Tankless Water Heater Installation in Albuquerque, NM 87113

“Very responsive and highly capable installers–Anthony, Alex and Mike–who provided exceptional service over and above what normally might be expected. I have been a satisfied customer of Williams Mechanical for many years and have made sure the company will continue servicing the home I currently moved into.”

-Linda S

Air Conditioner Repair in Albuquerque, NM 87123

“Michael Reyes was very knowledgeable and professional.”

– Stephen M

Air Conditioner Installation in Albuquerque, NM 87120

“Alex and Anthony came to install a new central air conditioner today. I just want you to know they were very polite, always answered any questions I had with a smile and let me know where they were in the process as the day went on. I am now cooling off nicely and very pleased with the whole process.”

– Catherine K

Air Conditioner Installation in Albuquerque, NM 87112

“Alex, Anthony and Ray did an outstanding job installing our new air conditioning unit. They were prompt, professional, and took good care of our house, even with the mess of having just moved in. We would highly recommend them.”

– Bryan C

Heat Pump Installation in Albuquerque, NM 87122

“Anthony, Alex and Mike did an excellent job installing our replacement heat pump components. They were friendly, courteous, professional, and efficient in getting the job done!”

– Richard K

Ductless Mini-Split Installation in Albuquerque, NM 87110

“I just had mini-splits installed in all of the rooms of my house. From Mike, who came out and talked to me about what I needed to Alex and Anthony who did the installation everything was handled very professionally and with my needs and concerns in mind. Alex and Anthony were very pleasant and easy to work with, they left the work site very clean. I would most definitely recommend Williams Mechanical to friends and family.”

– Rebecca B

Air Conditioner Installation in Rio Rancho, NM 87124

“Anthony and Alex were my techs. They were friendly, professional, and did a great job. House feels amazing now. Highly recommend Williams Mechnical.”

– Oscar B.

Air Conditioner-Furnace Split System Installation in Albuquerque, NM 87123

“Williams Mechanical offered a very competitive price for the installation of our new Trane furnace-air conditioning split system after providing a free on-site estimate. Alex and Anthony were the service technicians that installed our new system and they were great! Very professional/polite, knowledgeable, and top-notch workmanship! I would definitely recommend Williams Mechanical…Keep up the good work!”

– K S

Ductless Mini-Split Installation in Albuquerque, NM 87120

“WILLIAMS MECHANICAL TEXTED ME A MESSAGE AHEAD OF ANTHONY AND ALEX ARRIVING. IT INCLUDED SOME BACKGROUND INFORMATION ON THEM AS WELL AS THEIR PICTURES. THIS WAS GREAT AS I HAD NEVER USED WILLIAMS MECHANICAL BEFORE. ANTHONY AND ALEX WERE POLITE, COMPLETED THE INSTALLATION OF MY NEW MINI-SPLIT, ASKING IF I HAD QUESTIONS AS THEY PROGRESSED AND WERE FRIENDLY AND RESPECTFUL. I HIGHLY RECOMMEND WILLIAMS MECHANICAL.”

– Danielle B

Home Automation System Installation in Rio Rancho, NM 87124

“Anthony and Alex did a complete install for me, new furnace and a/c. They were both very professional and friendly and knowledgeable. I would recommend them to friends and family.”

– Carol M

Air Conditioner Installation in Albuquerque, NM 87111

“Williams Mechanical has made a client for life. Anthony and Alex where both professional, courteous and efficient. They explained every question that my wife and I had. I shopped around for best company to do the job and I am so thankful I found Williams Mechanical. I highly recommend them. I will be using them for all my mechanical needs in the future. Thank you guys.”

– Kelsey V

Gas Furnace Repair in Albuquerque, NM 87102

“Great HVAC service! The technician arrived right on time for the appointment. Jarrod had our heater problem diagnosed and fixed in about an hours time. He is the nicest guy and took the time to answer all my questions. Parts and labor all less than $100.”

– Bruce S

Gas Furnace Repair in Albuquerque, NM 87120

“Jarrod was on time and quickly identified, explained and repaired the problem. He offered input on how to help avoid the problem in the future.”

– Ronald J

Gas Furnace Maintenance in Albuquerque, NM 87109

“Did an amazing job and was quick and efficient”

– Derrick H

Air Conditioner Repair in Rio Rancho, NM 87124

“My central air conditioning stopped working. Shane came out and found the problem right away – a blown capacitor. Shane was honest, friendly and professional! I am recommending Wayne Mechanical to all my friends.”

-Carol K

Gas Furnace Maintenance in Albuquerque, NM 87111

“Jarrod Boyce took care of swamp cooler to furnace change over in a very efficient manner despite a rather significant rainfall. He volunteered and did cover the cooler after he finished internal changes. This was done in a proficient & professional manner. I would certainly recommend him and Williams Mechanical services for future needs.”

– William G

Mini-Split Installation in Albuquerque, NM 87191

“We have been enjoying the new mini-splits that Alex, Anthony and Bret installed last week throughout our home. These guys were great to work with–they were courteous with us and kept us apprised of their work, listened to our input and did the work on time as promised. The system meets the expectations that owner Annette and Mike, the salesman, set about the Mitsubishi system. It has definitely cooled down two problem rooms and is very quiet, yet powerful. Williams Mechanical was great on the installation.”

– Shirley G

HVAC Maintenance in Albuquerque, NM 87116

“Williams Mechanical checked the functioning of my two HVAC systems. Bret, the technician who serviced the units, was professional yet friendly. He readily answered my questions about his work and the functioning of the units.”

– David G

Furnace Repair in Albuquerque, NM 87104

“Called Williams on Monday afternoon because I was getting an error code that prevented my heating unit from working at all. They were able to send someone out the next morning and he quickly diagnosed the issue and had heat running within minutes. Couldn’t be happier with their service and transparency with what they were doing to address the issue. Will definitely be using Williams again for any future HVAC issues.”

– Beth K

Air Conditioner Installation in Sante Fe, NM 87505

“Anthony and Alex were great”

– Kenneth C