Rochester, NM

“Anthony and Alex were professional, courteous, friendly and very knowledgeable. They kept at it the whole time they were here and I felt I could have total confidence in them. When our heater broke down, we initially were going to call Albuq Heating and Cooling and Wagner for bids. But looking on Yelp, they both had a lot of negative comments about their service. So they were out. We had used TLC before for plumbing issues and they say they do heating and cooling so we called them. They insisted on doing a diagnostic appointment first and charging $110 which they would take off if they replaced the unit. I told them it was not necessary to do a diagnostic as I knew the unit was the original one installed when the house was build and 30+ years old. It just needed to be replaced. They initially wanted to switch us to a gas furnace. Unfortunately I had to explain to them that this house does not even have a gas meter. We are all electrical. Then they changed to a heat pump that would also give us air conditioning. I explained that we had a Master Cool swamp cooler and are satisfied with the cooling it provides and our electric bill is high enough without having to switch to air conditioning. They said they would do some checking and let us know when they could do the work required. They called and said that the electric heat furnaces were not available locally and they couldn’t get one until about mid January but could do the work then. That was not acceptable considering the temperatures we are enduring at night and only relying on a fireplace in the den to heat the house. We starting looking again and I think my husband found your listing in the Yellow Pages (probably showing our age that we would even look in the YP). We called and made an appointment. Mike Mollica came out to look at it. He reassured us that he would be able to get an electric furnace to replace ours and would send the quote in about an hour which he did. There was a slight delay in whatever local distributor you work with didn’t have the unit but they ordered one and said it would be here by the following Monday and would be installed on Tuesday. I was worried and called your office on the Thursday before work scheduled to begin to make sure that it was en route and we were still scheduled for Tuesday which they said we were. Tuesday came, people showed up and installed the new heater. Everyone did a great job and we were very satisfied. Thank you!”